🔁 Return & Refund Policy

We’ve got you covered! If something isn’t right, here’s how you can return or exchange your order.

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📅 Return Window

Returns are not accepted except for damaged or wrong products
(Unboxing video is required)

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✅ Eligibility for Return

To be eligible, make sure your item is:

• 📦 In the same condition as received

• 🧼 Unworn or unused

• 🏷 With tags

• 📮 In original packaging

• 🧾 With the receipt or proof of purchase

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📩 How to Start a Return

Email us at: Vrindavanfeel@gmail.com ✉️

Send your return to:

📍
Rohit Gupta
A-1 A-2, HIT HARIVANSH NAGAR, MATHURA ROAD,
VRINDAVAN, Vrindavan, Mathura, UP - 281121
M:+917669819592

➡️ Do not send any items back without contacting us first.

Once your return is accepted, we'll send you:

• 📦 A return shipping label

• 📃 Instructions on how and where to send your package

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❓Questions?

We’re here for you anytime at VrindavanFeel@gmail.com

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⚠️ Damages or Wrong Items

Please inspect your order as soon as it arrives.
If your item is:

• ❌ Defective

• ❌ Damaged

• ❌ Incorrect

📬 Contact us right away so we can make it right!

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🚫 Non-Returnable Items

We can’t accept returns on:

• 🥀 Perishables (like food, flowers, or plants)

• 🧵 Custom or personalized items

• 🧴 Personal care goods (like beauty products)

• ⚠️ Hazardous materials, flammable liquids, or gases

• 🎁 Gift cards

• 🔖 Sale items

If unsure, feel free to ask!

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🔄 Exchanges

Want something else instead?

• Return your current item ✅

• Once approved, place a new order for the item you want 🔄

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🕖 Domestic Return / Cancellation Policy

You can cancel or return your order within 7 days, for any reason — no questions asked!

📌 Conditions apply:
Same as above — unused, with tags, original packaging, and proof of purchase.

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🇪🇺 EU Customers — 14-Day Cooling-Off Period

If you're in the European Union, you have 14 days to cancel or return your order without any reason.

📝 Just make sure:

• The item is unused

• In original condition

• With tags and proof of purchase

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💸 Refunds

After we receive and inspect your return:

• ✅ If approved, we’ll refund to your original payment method

• 🕒 Refunds typically take up to 10 business days

📢 If it’s been more than 15 business days since we approved your return and you haven't received your refund, please contact us at VrindavanFeel@gmail.com